In a previous post (here), I said that years ago, I adopted the default mindset that everyone is doing their best.

When I say that, I don’t mean that everyone’s work always produces their best output. I just believe in giving people the benefit of the doubt that their effort, at any given moment, is the best they can muster.

That has helped me tremendously to be able to meet people where they are and support them.

There are a lot of things that get in the way of our efficiency, productivity, quality or performance. But in most cases, poor intent isn’t one of them.

My mindset on this was influenced greatly by coaching young hockey players.

From one game to the next (or even one shift to the next), there could often be wide variation in effectiveness and performance.

I used to think it was an effort problem – they’re not trying hard enough. But as I had conversations with the kids, it became clear that they thought they were working as hard as ever, all the time.

It occurred to me that I don’t really have any idea what else is happening in their head… Super Mario, school, home life, worry, stress, fear… Or maybe they hate hockey or don’t care for the coach.

I decided that I needed to be a coach who really puts the players first. Someone who listens, pays attention, teaches, supports, and fosters an environment in which it’s safe for kids to try hard without fear of making mistakes or failing.

This became the way I coached. I applied the same approach with all my future teams and adopted it as my default in the workplace and in life.

We all have obstacles. If you can reserve judgment and focus on enabling success, you’ll feel better and so will your teams.

And in the long run, you’ll achieve more together too.

Have a great weekend!

“All I know is that my life is better when I assume that people are doing their best.”

Brené Brown, #RisingStrong